Refund Policy

Refund Policy

  1. 14-Day Refund Guarantee:
    At Komfy Beary, we want you to love your purchase as much as your little one does. If you’re not completely satisfied with your order, you can request a refund or exchange within 14 days of receiving your item.

  2. Eligibility for Refunds:

    • The item must be unused, in its original packaging, and in the same condition as when you received it.
    • Proof of purchase (e.g., order confirmation or receipt) is required.

  3. Non-Refundable Items:

    • Personalized or customized items.
    • Clearance or final sale products.

  4. How to Request a Refund:

    • Contact our customer support team at support@komfybeary.com with your order number and reason for the return.
    • Once your request is approved, we will provide instructions for returning the product.

  5. Return Shipping:

    • The customer is responsible for return shipping costs unless the item arrived damaged, defective or wrong.
    • We require using a trackable shipping method to ensure your return reaches us safely.

  6. Damaged or Defective Items:
    If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we’ll provide a replacement or full refund, including return shipping costs.

  7. Refund Processing:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original payment method.

  8. Exceptions:

    • Shipping fees are non-refundable.
    • Refunds for late deliveries are not guaranteed, as shipping times may vary due to factors beyond our control.
  9. European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

If you have any questions or concerns about our refund policy, don’t hesitate to reach out to our support team at support@komfybeary.com .

At Komfy Beary, your satisfaction is our priority, and we’re here to ensure a delightful shopping experience.